Privacy Policy

ECO DECO (operated by Ceylon Mastercraft (Pvt) Ltd)

Last updated: 23 December 2025

This Privacy Policy describes how Ceylon Mastercraft (Pvt) Ltd, operating under the brand ECO DECO (“we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://ecodeco.lk (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. When we do, we will post the updated version on this page and revise the “Last updated” date.

2. How We Collect and Use Your Personal Information?

To provide our Services, we collect personal information from a variety of sources. The information we collect depends on how you interact with our Site and Services.

In addition to the purposes described below, we may use personal information to:

  • Communicate with you.
  • Provide and improve our Services.
  • Comply with legal obligations.
  • Enforce our terms and policies.
  • Protect ECO DECO, our customers, and others from fraud or misuse.

3. What Personal Information We Collect?

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.

You may provide us with personal information when you:

  • Place an order.
  • Create an account.
  • Contact us.
  • Subscribe to emails.
  • Submit reviews or forms.

This may include:

  • Basic contact details: name, email address, phone number, billing and shipping address.
  • Order information: products purchased, order value, payment confirmation, delivery details.
  • Account information: username, password (stored securely), preferences.
  • Customer support information: messages, emails, or other communications you send us.

Providing certain information may be required to access specific features (such as placing an order).

4. Information We Collect Automatically (Cookies & Usage Data)

We automatically collect certain information about how you interact with the Site (“Usage Data”), using cookies and similar technologies.

This may include:

  • IP address.
  • Browser and device information.
  • Pages viewed and actions taken.
  • Referring URLs.
  • Date and time of visits.

This data helps us understand how our Site is used and improve performance and user experience.

5. Information We Obtain from Third Parties

We may receive information about you from third parties, including:

  • Payment processors (to process transactions securely)
  • Shipping and logistics providers.
  • Analytics and advertising partners (such as Google or Meta platforms).
  • Technical service providers supporting hosting, security, and email delivery.

Any information received from third parties is handled in accordance with this Privacy Policy. We are not responsible for third-party privacy practices.

6. How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services:

We do not store or process your credit or debit card details on our servers. Payments are handled securely by third-party payment gateways.

  • Processing payments.
  • Fulfilling and shipping orders.
  • Managing returns, exchanges, and warranties.
  • Creating and managing user accounts.
  • Sending transactional notifications.

Marketing and Advertising.

  • Sending promotional emails (where permitted)
  • Displaying relevant advertisements.
  • Improving and personalizing content and offers.

You may opt out of marketing communications at any time.

Security and Fraud Prevention

  • Detecting and preventing fraud or misuse.
  • Protecting accounts and transactions.
  • Maintaining platform security.

Communicating with You

  • Responding to inquiries.
  • Providing customer support.
  • Improving service quality.

7. Cookies

You may opt out of marketing communications at any time.

  • Remember preferences.
  • Maintain login sessions.
  • Analyze traffic and performance.

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect site functionality.

How We Disclose Personal Information?

We may share personal information with third parties in limited circumstances, including:

  • Service providers (payment processing, shipping, hosting, analytics).
  • Marketing and advertising partners.
  • Affiliated entities within our corporate group.
  • Legal authorities, when required by law or to protect rights.

We do not sell or rent your personal data to third parties for monetary consideration.

8. User-Generated Content

Our Services may allow you to post reviews or other content publicly. Any information you choose to share publicly may be viewed by others.

We are not responsible for how third parties use publicly available information.

9. Third-Party Websites and Links

Our Site may include links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

10. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Security and Retention of Information

We implement reasonable technical and organizational measures to protect personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide Services.
  • Meet legal and accounting obligations.
  • Resolve disputes.
  • Enforce agreements.

12. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access personal information we hold about you.
  • Request correction or deletion.
  • Request a copy (data portability).
  • Withdraw consent where applicable.
  • Opt out of marketing communications.

Requests can be made using the contact details below. We may need to verify your identity before responding.

13. International Users

Your information may be stored and processed outside Sri Lanka using secure, reputable service providers. Where applicable, we rely on appropriate safeguards to protect your data.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
ECO DECO
Operated by Ceylon Mastercraft (Pvt) Ltd
📧 Email: support@ecodeco.lk
📍 Colombo, Sri Lanka

Contact us

Phone / WhatsApp

+94 76 863 1310

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