Frequently Asked Questions
ECO DECO clocks are crafted by hand with the support of precision machinery. We use CNC machines for accurate cutting, shaping, and detailing, while sanding, finishing, assembly, and quality checks are carefully done by hand using professional electric hand tools. This blend ensures both precision and craftsmanship in every timepiece.
We use kiln-dried, treated natural Mahogany wood, carefully selected for its strength, stability, and rich grain. Kiln drying ensures durability and minimizes warping, making each clock suitable for long-term use.
All ECO DECO clocks are designed and crafted in Colombo, Sri Lanka, supporting local craftsmanship and responsible manufacturing.
No. Since we use real natural wood, each piece has its own unique grain patterns and subtle color variations. These natural differences are not defects—they are what make every ECO DECO clock one of a kind.
Yes. All ECO DECO clocks are fitted with silent sweep (non-ticking) clock mechanisms, ensuring smooth movement and a peaceful environment.
Currently, ECO DECO clocks are available in:
- 12 inch (30 cm)
- 15 inch (38 cm)
- 18 inch (45 cm)
If you’re looking for a different size, shape, color, or design, simply contact us. We’re happy to help create your dream clock.
Our clocks are finished using premium water-based wood coatings, followed by a durable exterior-grade protective top coat. This process enhances the natural beauty of the wood while providing long-lasting protection and durability.
ECO DECO clocks use genuine Young Town silent sweep clock mechanisms. For technical details, you may refer to the manufacturer’s product page.
Yes. The clock mechanism is easy to replace if needed. We provide guidance and instructional resources to help you replace it safely and correctly.
Yes. ECO DECO clocks can be personalized to make them truly meaningful. Whether it’s a name, date, short message, or logo, personalization allows you to create a timepiece that tells a personal story.
We offer engraving-based personalization, including:
- Names or initials
- Short messages or meaningful dates
- Logos or custom design details
Personalization options may vary depending on the clock design. If you have a specific idea, feel free to reach out—we’ll be happy to guide you.
Absolutely. Personalization makes ECO DECO clocks ideal for gifting, whether for birthdays, anniversaries, weddings, housewarmings, or corporate occasions. A personalized clock becomes a lasting keepsake, not just a decorative item.
Yes. Personalization involves additional design and engraving work, so a small extra charge may apply depending on the customization requested. Any additional cost will be clearly communicated before your order is confirmed.
Yes. Personalized clocks may require slightly longer production time to ensure accuracy and quality. We always aim to complete personalized orders as efficiently as possible without compromising craftsmanship.
Yes. We accept bulk and corporate orders with personalization options such as logos or custom messages. For bulk orders, we also offer design consultation and special pricing. Please contact us directly to discuss your requirements.
Yes. Every ECO DECO clock comes with a warranty coverage ranging from 2 to 5 years, depending on the product. For full details, please refer to our ECO DECO Warranty & Service Guide page.
The warranty covers manufacturing defects related to the clock mechanism, craftsmanship, and assembly under normal residential use. It ensures that your timepiece performs as intended when used and maintained according to our care guidelines.
You can easily check your warranty status through our ECO DECO Warranty & Service Portal using your product’s serial number. If you need assistance, our support team is always happy to help.
1. Replace drained batteries promptly.
When the clock stops running or the battery is drained, remove the old battery and replace it with a new one. Leaving a drained battery inside may cause leakage and damage.
2. Do not adjust time by rotating the clock hands.
Always use the time-setting knob at the back of the clock. Manually turning the hands may damage the internal mechanism.
3. Protect the clock from pests.
Keep the clock in a clean indoor environment. Small insects such as ants can enter the mechanism and cause damage.
Wipe with a soft, dry or slightly damp cloth. Avoid water, harsh chemicals, and direct heat or sunlight.
Suitable for normal indoor use. Avoid areas with high humidity, such as bathrooms or outdoor spaces.
Most ECO DECO clocks use a standard AA battery. Some special designs may use a different battery type, please refer to the individual product page for exact details.
The mechanism is designed to last many years under normal use. Replacement is only needed if it stops working.
First, check the battery and replace it if needed. If the issue continues, please contact ECO DECO support and we’ll be happy to assist you.
Absolutely. Even after the warranty period, you can purchase replacement clock mechanisms and clock hands directly from our website, ensuring your clock continues to serve you reliably for years to come.
You can contact us via our website contact form, WhatsApp, or email. Our support team will guide you through the next steps.
Yes. We provide spare parts and basic repair support for ECO DECO clocks, subject to availability.
ECO DECO clocks are crafted using natural wood, premium materials, and skilled craftsmanship, not mass production. Each piece is carefully made to last, offering long-term value rather than disposable decor.
Yes. Our designs are created to blend seamlessly with modern, minimalist, and contemporary interiors, while adding warmth through natural materials.
Yes. We regularly receive feedback and reviews from our customers. Reviews are available on our website, our Google profile, and across our official social media channels.
You can reach us via our website contact form, WhatsApp, or email. For custom requests, we recommend contacting us before placing your order so we can assist you better.